Welcome to Marye Hasnab’s Refund Policy. We are committed to providing the best possible customer experience and ensuring your satisfaction with our products. This Refund Policy outlines the procedures and options available to you in the event that you are not completely satisfied with your purchase.
Our Commitment to Customer Satisfaction
At Marye Hasnab, we take pride in offering high-quality furniture and exceptional service. We want you to be completely satisfied with your purchase. Our Refund Policy is designed to provide clarity on how we handle refunds and returns.
Refund Eligibility
1. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We will work to resolve the issue promptly.
2. Dissatisfaction with the Product
If you are not satisfied with your purchase for reasons other than damage or defects, you may request a refund within 48 hours of receiving the product.
How to Request a Refund
To initiate a refund request, kindly follow these steps:
1. Contact Customer Support
Reach out to our dedicated customer support team, providing details of your order and the reason for your refund request. You can contact us at support@maryehasnab.com
2.. Evaluation
Our team will evaluate your request and may require additional information or photographs to assess the situation accurately.
3. Approval and Options
If your refund request is approved, Marye Hasnab will determine the appropriate resolution. Approved refunds may be issued in one of the following ways:
a. Full Refund: We will process a full refund to your original payment method.
b. Store Credit: You will be given store credit equivalent to the purchase amount, excluding delivery charges. This credit can be applied toward future purchases on our website.
Refund Process
Refunds will be processed promptly, usually between two and five business days, but it can take up to 30 days of approval. The timing of the refund reaching your account may vary depending on your payment provider’s policies.
Exceptions
Please note the following exceptions:
- Custom or personalized orders may not be eligible for refunds unless they are damaged or defective.
- Sale and clearance items are generally not eligible for refunds unless otherwise explicitly stated.
Returns
Our return policy is designed to ensure your satisfaction with your purchase from Marye Hasnab. If, for any reason, you are not completely satisfied with your product, you may be eligible for a return or exchange.
- Eligibility: To be eligible for a return, the product must be in its original condition, with all packaging and accessories included.
- Time Frame: You can initiate a return within 48 hours from the date of receiving your order. Please note that some items may have specific return windows, so be sure to check the product details.
- Refund or Exchange: If your return request is approved, you can choose between a full refund to your original payment method or an exchange for a replacement product, if available.
- Return Process: To initiate a return, please contact our customer support team at support@maryehasnab.com. They will guide you through the return process and provide you with a return authorization.
- Return Shipping: Return shipping costs may be the responsibility of the customer unless the return is due to a defect or an error on our part.
Contact Us
If you have any questions or need assistance with our Refund Policy, please contact our customer support team at support@maryehasnab.com. We are here to ensure your satisfaction and a hassle-free shopping experience.
By shopping with Marye Hasnab, you agree to abide by the terms outlined in this Refund Policy. We appreciate your trust and look forward to serving your furnishing needs.